SAP R/3 Services: Dedicated To Customer Satisfaction

SAP is continually expanding the level of its services through the use of future-oriented technology. One of SAP's main objectives is to ensure that its powerful services are available around the world 24 hours a day.

Your future security is our goal. So we provide you with powerful services at every phase of R/3 implementation to ensure that you make optimum use of your R/3 System. The emphasis of our SAP R/3 service commitment is on problem prevention, information tailored to customer needs, and fast and uncomplicated consulting through video-supported technology. Problem-solving and forwarding of inquiries are accomplished via our Online Service System. Advanced workflow technology automates escalation procedures and increases the efficiency of our service processes. All complemented by extensive customer experience in meeting the needs and expectations of customers. In fact we obtain ideas for the continual further development of our services through our active cooperation with customers. Customers are our central focus, and since no two customers are the same, we tailor our service to fit each customer's individual needs.

24-hour support worldwide
The SAP R/3 service commitment means targeted services for each phase of the R/3 System life cycle:
*	Problem-solving services for the quick resolution of system-related problems
*	Remote support services for error prevention, system optimization, and consulting
*	Information Services providing current information tailored to customer needs
*	Customer support services as a central contact point for receiving and answering questions about the R/3 System and R/3 Services
*	Product design services for integrating development requests in future production functionality
*	Certification and audit service to ensure a uniform quality standard for services from SAP and its partners
*	EarlyWatch service for increased system availability through preventive analyses that assure early recognition and avoidance of problems

We supplement our own services with services from partners. The quality of our services and that of our partners are monitored, certified, and optimized at regular intervals to ensure a constant high level. We would be happy to send you information on SAP products and services. Please call (610) 521-4500 or fax (610) 521-6290.

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Central to communication with SAP customers is the online remote connection to the R/3 Services and the services of our partners. The Online Service System (OSS) offers a Hot News service, assures fast and easy information retrieval, and makes ordering documents easy.