About the Book
Are you aspiring to
work in a Call Center but don’t know what it entails?
Are you currently
with a Call Center and wish to move up the ladder?
Taking the Call prepares you for a
career in a Call Center. It covers topics like interview reparation and what it is like
working in a Call Center. The special feature of the book is the pronunciation dictionary
and the Voice and Accent guide-designed with practical techniques, exercises and answer
keys - to help you brush up your skills.Also it includes the common errors in ‘Indian
English’ and soft skills - critical for a Call Center Agent. Besides this,
the book includes a CD with the pronunciation guide to hone your skills and embark on a
Call Center career.
